Managing difficult personalities
Olha Bahirova
Intermediate - Upper-Intermediate
60min
10 spots / class
What will we do at the event?
Not every client conversation goes according to plan. Sometimes you need to deal with complaints, unrealistic expectations, or difficult feedback.
Let's explore how to handle those situations effectively.
📌 At the club, we will:
- respond to complaints and high-pressure client situations
- practise maintaining professionalism under stress
- use language for resolving issues and managing expectations
- work through real-life client communication scenarios
👉 Join the club to communicate more confidently with clients, navigate difficult situations professionally and build stronger relationships.Perfect for customer-facing professionals, managers and consultants.
How to access club materials?
Who will lead the club?
Olha is a Business English teacher with over 11 years of experience, but what truly sets her apart is the way she connects with people. She creates a relaxed, supportive atmosphere where mistakes aren’t a problem but something that can even make you smile.
Her background as a translator and digital artist adds a spark of creativity to every lesson. With Olha, English speaking clubs turn into a safe space to experiment, grow and genuinely enjoy the learning process.