The сustomer іs (NOT) always right
Olha Bahirova
Intermediate - Upper-Intermediate
60 min
10 spots / class
What will we do at the event?
How far should a company go to keep a customer and when is it better to let them go?
📌 At the club, we will:
- explore how customer expectations have changed and what people now consider “good service”;
- learn vocabulary for complaints and service;
- analyse difficult situations where customer needs conflict with business rules;
- compare different ways companies respond to demanding or dissatisfied customers;
- discuss when making an exception builds loyalty and when it creates a bigger problem.
👉 Join the club to explore different perspectives on customer expectations, compare real-life experiences, and communicate your ideas more confidently in English.
How to access club materials?
Who will lead the club?
Olha is a Business English teacher with over 11 years of experience, but what truly sets her apart is the way she connects with people. She creates a relaxed, supportive atmosphere where mistakes aren’t a problem but something that can even make you smile.
Her background as a translator and digital artist adds a spark of creativity to every lesson. With Olha, English speaking clubs turn into a safe space to experiment, grow and genuinely enjoy the learning process.